Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

don't load the attachment in Jira service Management

Ronald Letona October 21, 2024

Hi, I have integrated Jira service Management with Jira software. When I enter a comment from Jira software to Jira service and attachet any file (.jpg, .ppt, etc) i can't see in jira service management. 

It show me thsi message (view image). Anyone can help pe please?, Is a critical error. 

 

 

error jira.png

1 answer

0 votes
Shawn Doyle - ReleaseTEAM
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 21, 2024

Hi @Ronald Letona 

Adding attachments via Automation is not yet supported.

More details can be found in this thread from about a year ago.  

https://community.atlassian.com/t5/Jira-questions/How-can-I-attach-a-document-to-an-issue-through-Automation/qaq-p/2360474

There are tricks/workarounds, that involve using the API.  

https://confluence.atlassian.com/jirakb/how-to-add-an-attachment-to-a-jira-service-management-cloud-ticket-using-the-rest-apis-917967216.html

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
atlassian, team '25, conference, certifications, bootcamps, training experience, anaheim ca,

Want to make the most of Team ‘25?

Spend the day sharpening your skills in Atlassian Cloud Organization Admin or Jira Administration, then take the exam onsite. Already ready? Take one - or more - of 12 different certification exams while you’re in Anaheim at Team' 25.

Learn more
AUG Leaders

Upcoming Jira Events