delete an incident without losing the number

katherin Layton May 15, 2024

Is there any way to delete an incident without losing the number, for example, if you create one with the number 4 by mistake and then you need to create another one, do not continue with the number 5

Screenshot_3.pngScreenshot_4.png, but keep the deleted number 5?

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Joe Pitt
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May 15, 2024

In addition to the answers from @Nikola Perisic and @Sudarsana G I strongly suggest you don't allow anyone to delete issues. 

When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

 None of my users have delete permission.

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Nikola Perisic
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May 15, 2024

Hello @katherin Layton 

These are the issue keys, and by default these keys cannot be changed since they are generated automatically by the system. What are you trying to accomplish?

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Sudarsana G
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May 15, 2024

In Jira, you typically cannot delete an issue without losing its issue number. The issue number is automatically generated and assigned by Jira when the issue is created, and it serves as a unique identifier for the issue within the project.

If you delete an issue and then create a new one, the new issue will be assigned the next available issue number in sequence. For example, if you delete issue 4 and then create a new issue, it will likely be assigned the number 5.

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