Hi, is it posible add extra information contact information to customers, like office telephone number, mobile number,...?
when you add a customer it creates a profile. As an admin you can login in as the customer from the User Management screen. Once you have done that access their profile and edit. Tedious if you have a lot of customer but doable.
Hi, my customers are added automatically when they send an email.
I followed this steps, but I can see a way to store extra information:
Step 1, click in customers icon, choose a customer and click in its email:
Captura de pantalla 2016-11-24 a las 8.50.20 a.m..png
Step 2, click in Admin user
Captura de pantalla 2016-11-24 a las 8.55.01 a.m..png
Step 3, click in Log In as User
Captura de pantalla 2016-11-24 a las 8.57.54 a.m..png
Step 4, click in Profile
Captura de pantalla 2016-11-24 a las 9.02.29 a.m..png
Step4, click in edit.
Captura de pantalla 2016-11-24 a las 9.05.31 a.m..png
The only options that I have to change are:
That I want are some extra custom fields for store customer extra information, like: phone number, mobile phone, ...
mea culpa...I was mistakenly giving directions for adding details if they users had JIRA SW application access. I have a mixture of JSD customers and JSW users. You are correct there are no fields for the customer contact info like phone numbers. I will need to investigate this more. Certainly is a needed feature. I suggest searching Atlassian support for the feature/suggestion existence and vote it up or open if not found,
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