create issue screen based on issue type

Hi Team,

Can we Configure create screens based on  different issue type . e.g. we have one issue type as IT help and other as Bug in a service desk project, So when we select IT help as issue type, Create issue screen should come according to it, and for Bug it should be different screen. Whether we can configure separate screens based on issue type in a project?

Regards,

Nidhi

2 answers

0 votes

Yes.  You need to look at "issue type screen schemes" - see https://confluence.atlassian.com/display/JIRA/Configuring+Fields+and+Screens

It's done in three layers though, and it's often worth explaining them breifly:

  1. screen is a list of fields you are going to show to the user at some point
  2. screen scheme says "use screen x for action y", with the three possible actions being View, Edit and Create
  3. An issue type screen scheme maps screen schemes to issue types in a project, so "for bug, use screen scheme X, and for all other issue types, use scheme Y"

 

0 votes

Hi Nidhi,

IN JIRA Service Desk you can configure what fields will be displayed based off of the issue type. This configuration is done in the Service Desk > Settings > Request types page.

There you can choose the issue type and configure the fields for it.

 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot