create issue modal plugin "wikiRendererWebPanel" react code UI render issue

Nikhil
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 13, 2024

 

We're experiencing an inconsistency with our React plugin's behavior in the issue creation process. The plugin is designed to offer an epic template option, but its availability varies depending on how users access the "Create Issue" screen:
1. When users access the "Create Issue" modal from screens where other plugins are present in the web panel (such as for epic or story type issues), the React UI loads correctly, and the epic template option is visible and functional (see attached screenshot **Image 1**).

2. However, when users open the "Create Issue" modal from other locations (like the dashboard), the React UI fails to load for the plugin located at the "wikiRendererWebPanel" module. As a result, the epic template option is not visible or accessible (see attached screenshot **Image 2**).

image (2) 1.pngimage (1) (1).png

This discrepancy in functionality is causing confusion for our users. We're unsure if this behavior is intentional or if it requires adjustment. Has anyone encountered a similar issue or can suggest a solution to ensure the React UI loads consistently across all access points? We'd like to provide a uniform experience for our users, regardless of where they initiate the issue creation process. Any insights or recommendations would be greatly appreciated. Thank you in advance for your help! --- Feel free to adjust any part of it as needed before posting!

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events