create issue from email, attachment file type?png? zip?other?

hi JIRA :

  create issue from email, attachment file type?.png? .zip?other?  

PNG is failure.  zip is successful.

2 answers

Please help me, what are the attachment file type?

Yes, the feature supports attachments PNG, GIF, JPEG and most of the filetypes. Can you check the attachment filesize limit in the Attachment settings and the size of the PNG file. Can you try with a small PNG file once.

Thank you for your reply, I think is also support, png is 100KB. png is failure. but zip successful

can you increase the size to the default (5MB) and try once

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,772 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you