change font color with automation

Daniel Jones November 14, 2024

Hello, this may be answered out there but I have looked and not found this yet.

JIRA Data Center/Server version 9.4

I want automation to change the color of the text font in the Summary to Red if it goes past the due date.

I can update the summary text value, but I have not found how to change the size or color of it.

 

Note that is this for the actual issue, not email text.  Also, I did try a solution found in the forums but I get an automation error that says the field must be a string.

 

At this point I would be happy if I could change the color of just about ANY field, but Summary would be best.

 

Thank you in advance to all of you!!

2 answers

0 votes
Kseniia Trushnikova
Community Leader
Community Leader
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November 14, 2024

Hi @Daniel Jones,

The Summary field cannot be formatted. But to change color (to red) in multiline text fields, you can use this:

{color:red}{{issue.customfield_12345}}{color}

Example:

Screenshot 2024-11-14 at 17.24.12.png 

Daniel Jones November 14, 2024

I was using the Advanced Edit function, but Thank you I will give this a try.

0 votes
Samuel Gatica (ServiceRocket)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 14, 2024

Hi @Daniel Jones 

The summary formatting is not supported at the moment.

I found this suggestion {{Summary Field}} does not support markup Text Effects  but is now closed and won't be implemented.

 

Best regards

Sam

 

Daniel Jones November 14, 2024

Thank you @Samuel Gatica (ServiceRocket) 

that stinks.  do you know if any other fields ARE supported for this?

Samuel Gatica (ServiceRocket)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 14, 2024

Hi @Daniel Jones 

In alll fields that support rich text you can change the format and colors. 

Check the suggestions made here by @Kseniia Trushnikova 

 

Best regards 

Sam

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