capacity planning

Elena Bedosti April 9, 2024


capacitty planning functionality is included in Jira Service Managemt premium? Or only Jira Software?

4 answers

1 vote
Yuliia Hushcha _Reliex_
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April 10, 2024

Hi @Elena Bedosti 


It's not listed among the features of Jira Service Management Cloud Premium. 


If you are looking for some alternative apps, I can recommend you ActivityTimeline


You will get:

  1. Get cross-project view

    The app seamlessly synchronizes with Jira, so you can assign and track existing Jira tasks or create new ones directly from the main dashboard. Ensure resource capacity aligns with multiple project demands.

  2. Skill-based task assignment

    Assign tasks to team members directly from the dashboard. Tailor tasks to specific skills and roles to optimize resource allocation.

  3. Individual and team-level resource insights

    ActivityTimeline offers resource capacity insights at both individual and team levels. Each team and individual member have dedicated workload indicator, offering a detailed view of their capacity. 

  4. Resource workload monitoring

    Use workload indicators to observe instead of to monitor individual and team workloads in real time. Ensure workloads are balanced to prevent overburdening team members.

  5. Integration with advanced roadmaps

    Seamless 2-way integration with Advanced Roadmaps, BigPicture, Structure, etc. on the Individual or Team level to see if your project plans are feasible from the resource perspective.

And much more:)

Got any questions or if you think a free demo session would be helpful, we'd be thrilled to set that up for you.

1 vote
Amay Purohit_RVS
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April 9, 2024

Hi @Elena Bedosti 

Not sure if this is achievable in JSM. If you are ok to consider a mktplace app to help you to plan the capacity for your team members and track them, you can try out the one we have developed for the same use case. 

Capacity Planner

The app allows to store the capacity for individual users and save as templates. which can be mapped to a project / fix version to track the allocation and remaining time per user. Do try it out.

Disclaimer : I am part of the team which developed this app

Capacity Report Fix Version - New.PNG

0 votes
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April 10, 2024

Hi @Elena Bedosti 

Capacity planning is not explicitly listed among the features of Jira Service Management Cloud Premium. The information available focuses on the advanced capabilities for modern IT service management, including features like asset and configuration management, advanced incident management, change management automation, and support for ITSM practices. Jira Service Management Premium is designed to enhance service management processes, offering tools for incident, problem, and change management, along with AI-powered features for improved service delivery and support​.

For detailed planning, including capacity planning which involves scheduling work, allocating resources, and tracking cross-functional work, Jira Software Premium offers a feature set more aligned with these needs. Jira Software Premium includes Plans (formerly known as Advanced Roadmaps), where you can manage timelines, dependencies, and capacity across teams. 

Alternatively, you can explore the Atlassian Marketplace for addons. For example, Planyway for Jira provide great featured for workload management and time tracking+reporting. 

Workload Planner

0 votes
Walter Buggenhout
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April 9, 2024

Hi @Elena Bedosti,

I am not aware of any capacity planning features in JSM. Which does make sense - if you ask me - as JSM is built to manage incidents and service requests, which are - by their very nature - unpredictable and mostly unplanned.

How would you see that in practice - apart from having some type of on call schedule for your team in place (which, by the way, is available in JSM)?

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