can i create sub tasks automatically

Based on one entry thru service desk, we would like to create several sub-tasks in our team automatically.

Is that possible?


  • new user request -> entry in Service Desk with a specific issue type
  • based on variables (different systems and/or requirements for the new user) create one or more sub tasks to define a user id, setup logins for different systems, buy hardware, etc. etc.
  • possibility to create sub-tasks immediately? 

4 answers

1 accepted

Create on Transition for JIRA provides post functions for doing this. In your case review the following specific pages:

  1. Create Subtask post function
  2. Substitution variables
  3. How to create multiple issues
  4. How to create subtasks on initial issue create

Just to add a little more to this plugin is ingrained in our workflow (hi, Bob!) - you'd want to add the "Create Subtask" post-function in the Create transition of the Service Desk issue's workflow. Be sure to move the "Create Subtask" post-function so that it fires after the "Creates Issue Initially" post-function!

Good point :). I added a reference to the page (#4) in the answer.

Hi Bob, If I understand correctly, the post-function "Create Subtask" is created and provided by your add-on to Jira?

Yes, Create on Transition for JIRA linked above.

Found it Bob, thanks! And just successfully used it in creation of a sub-task based on variables, very nice.

its definitely possible. We have written a plugin that is doing similar tasks. i didn't quite understand what would be your trigger to create those subtasks? When issue of certain issue type is created?

Hi Alexej, The trigger would be a field with multiple selections possible (multi-select). To be more specific: the entry is a "new user form" entered by a manager i.e. and linked to an issue type. Custom field "Systems" with a multi-select option, so at the request of a new user multiple systems can be defined. As a result multiple sub-tasks are created to define the new user for several systems, each with it's own owner., please see our guidelines for vendors. Specifically, you need to identify that you are a vendor and also avoid spamming threads (particularly outdated threads) with links to your plugin.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,803 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot