can I get a listener or plugin added to my hosted instance?

I need to update a Jira Issue's Priority and assignee based upon business logic. This needs to be done right after create and done automatically.

For example, if issue field A = 1 and issue field B = 3 then set Priority to Trivial. If Platform = iOS then assign to the iOS developer. The logic table for updating Priority has about 7 elements (Customer, Platform, Requestor, Component, etc.)

From my research it seems that a Listener, Jelly, or a scripting plug-in would work. Any ideas on how to do this within the current workfow tool would be great. Otherwise, I need my instance modified.

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Accepted answer

We used the REST API and Python to create an app that works the Jira tickets. It is working great to help us get around any missing workflow functionality in Jira.

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Jelly would work, although I don't know whether it's enabled in OnDemand.

For listeners or plugins, please see https://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+Plugin+Policy

Jelly is unfortunately disabled in JIRA OnDemand and you cannot request for it to be enabled.

It was reported at https://studio.atlassian.com/browse/JST-1439 and closed with "Won't Fix" resolution.

More at: https://confluence.atlassian.com/x/QAIYDw

It turns out that jelly is part of the OnDemand Restricted Functions which are not allowed at this stage (https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand).

Also, as per policy in OnDemand (https://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+Plugin+Policy) environment, it is not allowed to install additional plugins. Allowed plugins are those already bundled by the developers. One of the reason for this is that these platforms are integrated environments and untested plugins can cause serious stability and security issues so I hope you will understand that we cannot install any plugins for you unless they are bundled by our developers.

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