can I change the date format that is shown on jira service desk date from '2 days ago' to 'dd/mm/yy HH:MM'

Dates are displayed in JIRA Service Desk in format like: '1 week ago', '2 days ago'

To see the date and time we can hover over the item (but some users do not realise you can do this), but we would prefer to see the full date and time instead.

Is it possible to change the format to dd/mm/yy hh:mi:ss ?

2 answers

Hi Robin,

It would be necessary to apply the resolution described in: Disable Relative Dates in JIRA

If you have a Cloud instance, please raise an issue with us at and we can apply that for you. As for the date format, it can also be changed. Please see Customizing the Look and Feel - Date/TimeFormats for more details about this.

Hope this helps.



Hello community!


Due to restricted functions on our Cloud environment, this type of customization on OnDemand versions of our products is not available anymore. 


As a workaround, hovering the mouse over the relative dates displayed will show them in the real date format dd/mm/yy hh:mi


Hopefully this clarifies any miscommunication here!


Best regards,

Leonardo Hubert | Atlassian Cloud

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,175 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot