Is automatic ticket opening possible?
Can you help me with this?
What is important is that I do not know the users in advance and I cannot tell them to create tickets on the portal. Users contact us via email.
Please help, I'm stuck here.
Ok, great, best thing you can do is set up an incoming email channel for them - this does all the work of "email arrives, create a request (and issue behind it)" from it in JSM. See https://confluence.atlassian.com/servicemanagementserver/managing-the-email-channel-939926306.html
If you're not using Service Management, then you don't have channels, but you can use "email handlers" to process incoming emails into issues.
@Nic Brough _Adaptavist_ can you please send me a screenshot or step by step?
https://confluence.atlassian.com/servicemanagementserver/managing-the-email-channel-939926306.html This leads me to email handlers and that’s where we got to the step where we have a default user, I can't check the Create User option.
I should receive emails at firstname.lastname@example.org
or is there an option to put some of these emails in my email@example.com group and it works normally, I think it opens my tickets and my users receive my answers?
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