admin can't log in

I pointed my agile instance to our domain controller, and now I can't log in. My account is in all three default groups, and all three default groups have been added as global security groups in AD, to which I've also been added.

I think the problem may be that the AD agile global security groups are nested 2 layers deep inside other security groups.

I've tried uninstalling jira/agile and re-installing, but the hsql database doesn't revert back to virgin state. How can I manually restore the database to clean install state? Do I just delete the files in /var/atlassian/application-data/jira/database and start over or is there some other way to restore the hsql db? Or is there a way to CLI to hsql and update the authentication search order from the setup page within agile?

2 answers

This is a demo install with no other users. We're going to deploy within probably 60 days.

If you wanted to revert the data back to vanilla, then yes you can delete the database directory and dbconfig.xml located in $JIRA_HOME.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot