Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

a specific user cannot complete a sprint

hi all!!


I have a problem with an user. 

When he want to close a sprint, it is greyed out. But for the other members of the project it is not and they can complete a sprint if they want.


I have checked the filter, the project assigned to the board  and also I have created a "Sprint Manager" role associated to a group of user where the one that can't close the sprint is included, but still nothing.


Any ideas? 


thanks in advance 



3 answers

0 votes
Jack Community Leader Feb 22, 2021

The user will need to have Manage Sprint permissions. It seems you are saying the do? Can you please provide some screenshots of this. For example where the user is in the "Sprint Manager" role AND where Sprint Manager has permissions for the project. Also, ensure if this scrum board covers more than one project please check the Manage Sprint permissions for each project.

Jack Community Leader Feb 23, 2021

Pulling the discussion back into this thread. 

Can you confirm the user is in the ISBA group? That seems to be the group that the board is shared with? Does this user have all other permissions for the project? What if any differences exist with this user when compared with those that can manage the sprint?

Hi jack


The user is in the ISBA group, and yes he has all other permissions for the project. 

the only difference with the other users that can close a sprint is that he has the sprint manager role assigned in this project. 

Jack Community Leader Feb 23, 2021

Wait, so are you saying that the users that can manage the sprint are not in the Sprint Manager role? If that is the case then what role/group are they in that allows them the permission? I’m scratching my head here but would suggest trying as a test at least to have the user mirror the others in an attempt to zero in on the cause.

Sorry, my mistake. They all have the sprint manager role. But there is only one user that can't complete the sprint (the button is grayed out)

Hi Jack!! thanks for the answer!


This are the screenshots:


Sprint Manager role:


Role assigned to the permission scheme of the project



The board has only one project


thanks in advance 


I forgot to tell you that I have checked that the user has the permission and he does

inspector.PNGand as you can see there is any failure when checking the permissions

0 votes
Daniel Ebers Community Leader Feb 27, 2021

Hi @Rosana Casilli

could you please be so kind and double check with following JQL query if somebody assigned an issue to the sprint that cannot be closed by your colleague?

Sprint = "MySprint"

(MySprint would have to replaced by the current Sprint name the colleague is not able to close).

If there appears an issue from a foreign project he does not have permissions to manage sprints this results in the greyed out button.
On the other hand this would mean the colleagues that could close the spint do have permission in the other project. So, in first step please check if there are any - besides them from the project the person is intentionally working with for this board.


hi Daniel!!!

thanks for your answer!!


I have checked if there is any issue from another proyect as result of the JQL query and all the issues are related to the proyect itself.

Suggest an answer

Log in or Sign up to answer
Site Admin

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you