Zendesk Support for Jira cannot disconnect

[Vytenis Jakubauskas]

Hello,

I am facing an issue where I am trying to disconnect from an existing Zendesk Support URL link and when I press on the Disconnect button, nothing happens. Have tried to uninstall and install again twice, the old link is still there. Any suggestions?

[Syed Majid Hassan -Exalate-]

Hi,

This is Majid @ Exalate. 

I believe this might be a known issue and support might be able to help you here. Jira and Zendesk integration has come a long way from basic field sync to a single Jira instance. Integration apps such as Exalate now allow you the ability to customize the integration to a very granular level and control every aspect of it. 

Thanks

Majid

[Andrey Nikolaev]

I disabled the Ghostery Chrome add-on (ad blocker) and now it works

[les_barchard]

I had the same issue but went into incognito mode on chrome and it worked.

[Akshay Bharadwaj]

Seems to be an issue with Safari. I had the exact same issue - did the same with Chrome and it worked. 

Machine : MacBook Pro. 

[pablo.dimenza]

I had the same issue using Safari on a mac, ended up trying it on Chrome on mac and it worked.

[Daniel Green]

Hi everyone. I am also seeing this issue. Trying to re-setup our Zendesk - Jira integration and it won't let me disconnect so I can input a new account. Will be reaching out to Zendesk support today. See what they say.

[Jake Gulick]

Did you guys get this fix? I am having the same problem.

[Neha Vyas]

I'm having the exact same issue. It doesn't seem to be working! Don't know where to check this from