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Zendesk Support for Jira cannot disconnect


I am facing an issue where I am trying to disconnect from an existing Zendesk Support URL link and when I press on the Disconnect button, nothing happens. Have tried to uninstall and install again twice, the old link is still there. Any suggestions?

8 answers

1 vote
Syed Majid Hassan -Exalate-
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May 06, 2023


This is Majid @ Exalate. 

I believe this might be a known issue and support might be able to help you here. Jira and Zendesk integration has come a long way from basic field sync to a single Jira instance. Integration apps such as Exalate now allow you the ability to customize the integration to a very granular level and control every aspect of it. 



I disabled the Ghostery Chrome add-on (ad blocker) and now it works

I had the same issue but went into incognito mode on chrome and it worked.

Seems to be an issue with Safari. I had the exact same issue - did the same with Chrome and it worked. 

Machine : MacBook Pro. 

I had the same issue using Safari on a mac, ended up trying it on Chrome on mac and it worked.

Hi everyone. I am also seeing this issue. Trying to re-setup our Zendesk - Jira integration and it won't let me disconnect so I can input a new account. Will be reaching out to Zendesk support today. See what they say.

Did you guys get this fix? I am having the same problem.

I'm having the exact same issue. It doesn't seem to be working! Don't know where to check this from

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