Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Zendesk Support for Jira cannot disconnect


I am facing an issue where I am trying to disconnect from an existing Zendesk Support URL link and when I press on the Disconnect button, nothing happens. Have tried to uninstall and install again twice, the old link is still there. Any suggestions?

5 answers

Seems to be an issue with Safari. I had the exact same issue - did the same with Chrome and it worked. 

Machine : MacBook Pro. 

I had the same issue using Safari on a mac, ended up trying it on Chrome on mac and it worked.

Hi everyone. I am also seeing this issue. Trying to re-setup our Zendesk - Jira integration and it won't let me disconnect so I can input a new account. Will be reaching out to Zendesk support today. See what they say.

Did you guys get this fix? I am having the same problem.

I'm having the exact same issue. It doesn't seem to be working! Don't know where to check this from

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you