You need to be a Service Desk Agent to access this page.

Tayyab Bashir Community Champion Jul 31, 2017

Hi, 
I just installed Service Desk for evaluation on top of my JIRA Software. 

I created a basic service desk project but there are no queues, SLAs, Request types available. Instead, whenever I go to any of the admin pages (SLA, Request Type, Portal Setting) it gives me the following error. 

Snap! You can't view this page. 

You need to be a Service Desk Agent to access this page. Contact your administrator if you need access.


How do I become an agent? I have given access to service desk group and I am added in it as well. In the project's user role, I have added myself as admin and user aswell. Still the same error. 

On the other hand, when I installed the service desk's standalone version on my local system, it worked fine and had all the settings and pages working fine. 


Kindly could anyone explain this to me? 

2 answers

2 accepted

0 votes

It means what it says - go to the project permissions and add yourself as an agent.  Not just "access", but "agent".  Also check you have the access rights to SD under "manage applications"

0 votes
Tayyab Bashir Community Champion Jul 31, 2017

But there is no option to add myself as agent in project permissions? 

I installed service desk just by going to manage applications and chosing add service desk on evaluation? Could it be these features are disabled in evaluation? 

And I have added myself in the access rights for SD.

Tayyab Bashir Community Champion Jul 31, 2017

Do I have to make any changes in Permission Scheme of the project? 
When I try to Edit permissions scheme of my SD project, it just shows a blank page.

I still cant figure out how to add agent? 
I thought agents are people who have access to application and global permissions (which I do)

No, that's the point, you need to add yourself as an agent on that project (via the roles - look for "Service Desk Team"), as well as having the global access to the application.

Evaluation has nothing to do with it, you just need to get the permissions right.

Tayyab Bashir Community Champion Aug 02, 2017

The issue is resolved now. 
The service desk wasn't installed properly. I had to restart JIRA services for Service Desk to take effect.

I'm not sure why restart was necessary, but issues have been rectified after the restart. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,906 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot