With proper permission don`t have ability of issue transition

Svetlana Maklakhova
Banned
November 25, 2024

Received product owner role but still unable to change status of issue.
Same with Squad member role, but in Project Permission description mentioned that one of those roles able transit issues

 

2 answers

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 26, 2024

Hi @Svetlana Maklakhova and welcome to the community,

You have to also inform us if there is any kind of message you are getting when trying to transitioning the issue. In addition, is the transitions visible to you or not? If not, then most likely a condition occurs within the workflow which prohibits you from transitioning the issue.

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 25, 2024

Hello, Good day. Kindly let us know whether you are using Team managed project or company managed project ?

 

Svetlana Maklakhova
Banned
December 1, 2024

Hi @Mohanraj Thangamuthu 

I asked for manulife company Jira board. 

For one ticket I unable to change status. I guess something went wrong when this ticket has been moved from different board. 

 

Also, I was unable to contact to Jira Administrator.
While I try call Contact your Jira admin system response that administrator has not configured.


Thank you in advance

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 1, 2024

As this issue is noticed on one specific issue. We can check the HAR logs from the browser to find the error. https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html

Like Svetlana Maklakhova likes this
Svetlana Maklakhova
Banned
December 1, 2024

Sure @Mohanraj Thangamuthu 

How can I provide these files?

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 1, 2024

Thanks. Do you see any 4xx or 5xx error message?

Svetlana Maklakhova
Banned
December 3, 2024

@Mohanraj Thangamuthu 
Sorry by company security wall I unable to send HAR file. So, I will input console info by copy-past in message body.

Svetlana Maklakhova
Banned
December 3, 2024
Svetlana Maklakhova
Banned
December 3, 2024

@Mohanraj Thangamuthu 

409 

Failed to load resource: the server responded with a status of 409 ()
jira.user.issue.has.seen.quick-actions.change-boarding.message:1

Failed to load resource: the server responded with a status of 409 ()
hasDismissedConfluenceDummyLinkCrossJoin:1

Failed to load resource: the server responded with a status of 409 ()
/rest/api/latest/user/properties/jsw-pp-end-user-activated-confluence_v2.seen?accountId=712020%3Ab5d0e1cc-d3e3-4f41-8a17-fd3e60a54e42:1

Failed to load resource: the server responded with a status of 409 ()
/rest/api/latest/user/properties/JpdRecommendationDismissed?accountId=712020%3Ab5d0e1cc-d3e3-4f41-8a17-fd3e60a54e42:1

Failed to load resource: the server responded with a status of 409 ()
start:1

Failed to load resource: the server responded with a status of 409 ()
jira.user.issue.has.seen.quick-actions.change-boarding.message:1

Failed to load resource: the server responded with a status of 409 ()

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 4, 2024

Thanks. Given 403 error is for CDN and I don't have any entry related to issue transition. Please raise a ticket at https://support.atlassian.com/contact/ we will check further on this issue. Thanks

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