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With email to ticket, are you able to view images that were attached to the email somewhere within Jira Service Desk

This question is in reference to Atlassian Documentation: Attaching files and screenshots to issues

With email to ticket, are you able to view images that were attached to the email somewhere within Jira Service Desk

2 answers

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Yep, email attachment will be added as attachment on the corresponding issue created from the email.

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Is that something I have to setup then, I have tested a few emails with images in the body and I am unable to find then on the issue.  I see the attachments area, but the attachment is not brought over

 

If you are on cloud, no need to setup.  In Agent/admin view, images should be shown in the attachment section, in Customer Portal view, Images will be shown in the request body as thumbnails. However, attachment do have a size limitation though, I think it's 25MB. 

Talk to support it does not work for you as they should be working. 

https://support.atlassian.com/

https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Receiving+requests+by+email

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