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  • With email to ticket, are you able to view images that were attached to the email somewhere within Jira Service Desk

With email to ticket, are you able to view images that were attached to the email somewhere within Jira Service Desk

SouthTampa Woodworks Aug 21, 2016

This question is in reference to Atlassian Documentation: Attaching files and screenshots to issues

With email to ticket, are you able to view images that were attached to the email somewhere within Jira Service Desk

2 answers

0 votes
Yuting Qin Atlassian Team Aug 21, 2016

Yep, email attachment will be added as attachment on the corresponding issue created from the email.

0 votes
SouthTampa Woodworks Aug 22, 2016

Is that something I have to setup then, I have tested a few emails with images in the body and I am unable to find then on the issue.  I see the attachments area, but the attachment is not brought over

 

Yuting Qin Atlassian Team Aug 22, 2016

If you are on cloud, no need to setup.  In Agent/admin view, images should be shown in the attachment section, in Customer Portal view, Images will be shown in the request body as thumbnails. However, attachment do have a size limitation though, I think it's 25MB. 

Talk to support it does not work for you as they should be working. 

https://support.atlassian.com/

https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Receiving+requests+by+email

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