Windows could not start JIRA service after upgrade

Jeff Hutchins July 17, 2019

After upgraded JIRA 8.1.0 to Atlassian JIRA 8.2.3

 

received the following when trying to start the service:

 

Windows could not start the Atlassian JIRA service on Local Computer.

Error 1067: The process terminated unexpectedly.

2 answers

2 votes
Dave Theodore [Coyote Creek Consulting]
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July 17, 2019

Take a look at the catalina.out log file in the directory location that the Jira application is installed in to. There should be a detailed stack trace that explains what the problem is.

Dwayne Pierre September 21, 2019

We upgraded from Jira 7.7 to 8.4.  and have received the same error 

 

any further feedback on this ? 

Dwayne Pierre September 22, 2019

Can this be solved by reinstalling the Jira service

a0703454 September 21, 2021

The Catalina.log ("C:\Program Files\Atlassian\JIRA\logs\catalina.yyyy-mm-dd.log") explained it for us. We had a double dash "--" in the notes we left for a file we were making changes to on the server. We deleted the most recent catalina log, started the service so that a fresh log would be created (the service gave error 1067 as expected) and then it was real easy to see the problem in the log, down to the row & column of the beginning character of the issue.

Like Gabriel Points likes this
1 vote
Gabriel Points February 4, 2022

I always get this error after an upgrade because I need to make a handful of changes (comment out/comment section) to the server.xml file. 

Manoj Kumar S December 16, 2023

Thank you, this works. The issue was with the server.xml file (comment out/comment section). 
Checking the logs on Catalina. out helps for this kind of errors  

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