Why would the board dropdown menu disappear from a user's menu?

 

3 answers

This widget could not be displayed.

Most likely culprit is that their account has had the "use Software" permission dropped.  Check if they're still an application user in "user management"

This widget could not be displayed.

Could be because the user is not licensed for JIRA Software. Check the application access for the user.

This widget could not be displayed.

That was the answer. We installed the JIRA Service Desk add-on and I had to go back through ALL of the permissions to specify JIRA software specifically before it took effect.  Thanks for such speedy responses!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

292 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you