Why would the board dropdown menu disappear from a user's menu?

 

3 answers

1 vote

Most likely culprit is that their account has had the "use Software" permission dropped.  Check if they're still an application user in "user management"

0 vote

Could be because the user is not licensed for JIRA Software. Check the application access for the user.

That was the answer. We installed the JIRA Service Desk add-on and I had to go back through ALL of the permissions to specify JIRA software specifically before it took effect.  Thanks for such speedy responses!

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