Why would one user not be able to attach files?

For some reason one of our users can't add attachments to any issues. He has been able to previously and nothing has changed with his membership. I have checked and he still has the create attachments permission.

Where could I look to solve this?

3 answers

Hi Hannah,

Have you tried a content indexing? If he still has the appropriate permission, this should solve the problem. :)


How do you do a content index? I have tried just a normal background index which hasn't worked.


Hi Hannah,
If it is a Server/Standalone instance, you can:
  1. Choose the cog icon, then choose General Configurationunder Confluence Administration.
  2. Choose 'Content Indexing' under the heading 'Administration' in the left-hand panel.

More info: https://confluence.atlassian.com/display/DOC/Content+Index+Administration

But, if it's a OnDemand/Cloud instance, you will have to open a ticket on Atlassian SAC (https://support.atlassian.com) asking them to perform this for you.

Hope this helps!


can you share the screenshot pls.

This was a problem with the browser

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

779 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you