Why is the Original Assignee blank?

[Jeremiah Boyle]

Forgive me if this is a newb question. . . I'm trying to determine who the original dev was on a ticket. We have a field called Original Assignee, but when I pull the data it is blank. Can anyone help me with what is going wrong?

Thanks,

[Jack Brickey · Accepted solution]

Hi @Jeremiah Boyle , welcome to the Community. First off, this sounds like a custom field. There is no "Original Assignee" default field. I have seen where some folks create this issue so that they can record for historical purposes the assignee in case where the assignee gets change. One UC where this is popular is to retain the "developer" if they pass an issue to a "tester". Now as to why it is blank I cannot say other than no user or no automation triggered to record a value in that field.

[Jeremiah Boyle]

Thanks, Jack. . . I'm taking over from someone else. That UC is exactly what I am trying to get . . . so . . . if I want to populate this custom field I will need to set up an automation that records the original dev and then this field should populate?

unless you have a better method to fulfill this UC?

[Jack Brickey]

Correct and the actual automation depends on your situation but likely the following is what you want....

Trigger - issue assigned

Condition - as needed to ensure the action only occurs when you want it to

Action - edit issue and set the Original assignee

Now you consider when/if you want the OA to ever change depending on your UC. For example - assigned to dev1 who assigns to dev2 who implements the issue and assigns to test1. In that case what should be in OA? The answer likely depends on what you actually do w/ the OA field.

[Viney Sharma]

If the First assignee column is showing as blank, how I can get that column?