Its as simple as that. The AD connection is configured correctly, there are no errors on setup/syncronization. Nothing in the logs indicate errors. Just a bunch of SUCCESS messages with importing  Users. Nothing to be found in Answers either, strangely enough. Please assist!
A success means JIRA connected, logged in and was given a list of users matching the configured rules.
In your case, the return value contains a list of zero users.
We'd need to check what rules are set for the users to be fetched (for example, "everyone in the domain"? "OU=42"? etc), and ideally look at what the LDAP server is returning.
Thank you. I took it a step further and dropped the CN User group from the Base DN, and that actually pulled down hundreds of Users, none of which were part of the existing Jira Internal Directory. That tells me as you've indicated the connection is correct, and there are Users to pull down, but the specific CN provided requires further inspection from the AD side.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG