Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Why is the LDAP syncronization task completing with SUCCESS, but importing NO USERS

Jason Mueller
Contributor
April 26, 2017

Its as simple as that. The AD connection is configured correctly, there are no errors on setup/syncronization. Nothing in the logs indicate errors. Just a bunch of SUCCESS messages with importing [0] Users. Nothing to be found in Answers either, strangely enough. Please assist!

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 26, 2017

A success means JIRA connected, logged in and was given a list of users matching the configured rules.

In your case, the return value contains a list of zero users.

We'd need to check what rules are set for the users to be fetched (for example, "everyone in the domain"?   "OU=42"?  etc), and ideally look at what the LDAP server is returning.

Jason Mueller
Contributor
April 26, 2017

Thank you. I took it a step further and dropped the CN User group from the Base DN, and that actually pulled down hundreds of Users, none of which were part of the existing Jira Internal Directory. That tells me as you've indicated the connection is correct, and there are Users to pull down, but the specific CN provided requires further inspection from the AD side. 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events