Why is the LDAP syncronization task completing with SUCCESS, but importing NO USERS

[Jason Mueller]

Its as simple as that. The AD connection is configured correctly, there are no errors on setup/syncronization. Nothing in the logs indicate errors. Just a bunch of SUCCESS messages with importing [0] Users. Nothing to be found in Answers either, strangely enough. Please assist!

[Nic Brough [Adaptavist] · Accepted solution]

A success means JIRA connected, logged in and was given a list of users matching the configured rules.

In your case, the return value contains a list of zero users.

We'd need to check what rules are set for the users to be fetched (for example, "everyone in the domain"?   "OU=42"?  etc), and ideally look at what the LDAP server is returning.

[Jason Mueller]

Thank you. I took it a step further and dropped the CN User group from the Base DN, and that actually pulled down hundreds of Users, none of which were part of the existing Jira Internal Directory. That tells me as you've indicated the connection is correct, and there are Users to pull down, but the specific CN provided requires further inspection from the AD side.