Why is our Jira instance so slow and buggy?

About 2 weeks ago our team started noticing that Jira was acting weird - suddenly we couldn't reorder tickets within a column, and creating new tickets became unbearably slow as saving would take up to 30 seconds. We've manually re-indexed several times, with no effect (in fact even re-indexing takes much longer than it used to).

One thing did change around that time, we started using Confluence. Not sure if that's relevant but thought I'd mention it.

Has anyone encountered these symptoms? Any advice?

3 answers

Hi Crispin,

Performance issues are faster to troubleshoot by analysing the log files and, since you are an OnDemand customer, by viewing the instance itself.

Please raise a support ticket in support.atlassian.comso one of the OnDemand engineers can investigate the problem further with you!

Cheers,

Pietro Schaff

0 votes
Paul Greig Atlassian Team Jul 22, 2014

Hi Crispin,

The behaviour regarding the re-ordering of tickets sounds similar to a known bug tracked via GHS-10872

Atlassian Support are able to apply the remedies to your instance to address these issues. Just raise via support.atlassian.com

Regarding performance issues, one great tool which aids investigation is Generating a HAR file to allow the support team to analyse where a bottle-neck may be occurring. Just be sure to attach them to your ticket :)

Cheers,
Paul

Thanks guys! I reached out to the support team and they've added memory to our instance, so hopefully we'll see some improvements today. Apparently we were using more memory than was allocated to our account.

@Paul, thank you, yes I saw that issue (GHS-10872) and am following it closely. Looks like we may have to get rolled back to a previous version if the additional memory and re-indexing doesn't do the trick. Fingers crossed!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,725 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you