Why is Structure plug-in not uploading?

I am able to get the license generated and download to my computer, but when I try to upload the plug-in to my JIRA admin is keeps erring out. I need to test the plug-in. Any troubleshooting as to why it is not loading?

2 answers

0 votes

Have you tried installing it directly from the marketplace (i.e. using "find new add-ons")?

I am unable to connect directly due to firewall rules set by my company unfortunately

Ok.  So you need to use "upload".  What error are you getting, does it just time out?

Can you check the log to see what it's doing at the time of uipload?

I requested tech to pull, I do not have the permissions to grab the logs. Until I can get that, I dont have anything specific. It doesn't seem to be a time out issue I don't think. :(

Hi Andrea,

Most likely this is not an issues specific to Structure, but a problem with the add-on manager. Does it just get stuck with the loading screen?



[ALM Works]

Good point, this is not a fault of Structure!  I see it happen more often with larger add-ons (Portfolio, Structure, Script Runner, etc), and it's not the fault of the add-on.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,916 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot