Why doesn't the Assignee change when I Start Review?

[Matt Koidin]

When a user clicks "Start Review" we have a form that has an Assignee field and a Comment field.

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For some reason the "Assignee" field no longer updates the Assignee on the actual ticket. Can someone help fix this?

[Matt Koidin]

We are running on JIRA Cloud - where do I see the logs?

Yes, the "Assign" button works.

[GabrielleJ]

Ah, ok sorry. You were using JIRA Cloud. Are all users getting the same issue? Or just some of them? This maybe a permission issue (but the modal should throw an exception if that's the case). Other than that, the system admin should be able to help you out here.

[Matt Koidin]

I am the system admin :) And yes, all users are getting the issue. Is there a way to file a support ticket with JIRA to get their help? Or is this it?

[GabrielleJ]

Any error from the logs? What if you don't use this transition and just use the system "Assign" button? Did that work?