Why doesn't Internet Explorer automatically log in from email link?

In the past couple of weeks, our users who run IE as their browser have been having issues with accessing issues which the Permission helper says they should be able to access.

In one case, a user went to a different machine, logged in with his account and was able to access everything. Both machines were running IE8.

In another case, a user clicked on an issue link in an email from our jira instance, the system opened the issues list page with no issues listed and the spinning progress wheel. In the top right, the Log In button was sitting there. BUT even after clicking the Log In button and logging in, Jira didn't take him to the issue but to the last list of issues he was looking at. Tried going through the Log In page and checking off the "Keep Me Logged In" box, then clicking on the issue link from the email. Same result. In this case, IE9.

Anyone else experienced something similar?

Update March 10, 2013

Created an issue with Jira support for the first issue. Ended up having the user switch to Chrome which is working fine.

2 answers

1 accepted

Basically found that clicking so the link is automatically opened in the IE browser or pasting the link from Outlook into a browser and then hitting the refresh (F5) works if the user had previously logged in to OnDemand with IE and clicked the "remember me" checkbox..

Note that this was after applying the fixes recommended by Michael Knight. Not sure what happens with the refresh approach if the fixes haven't been applied. https://answers.atlassian.com/questions/144133/why-doesn-t-internet-explorer-automatically-log-in-from-email-link/144325

It sounds like you are running into the following problem with following links to OnDemand instances from MS applications: https://jira.atlassian.com/browse/AOD-6317

There is a link to the workaround in the issue.

Thanks Michael, let me try it out with the users who were reporting it.

I agree that the one problem sounds exactly like the AOD-6317. But no success. Microsoft's Mr. FixIt didn't. I didn't check the items from the manual fix method.

The other problem mentioned doesn't seem to fit at all, although we tried the same fix. Also compared IE settings between a computer that worked and the one that doesn't. Made a few changes but the user still can't access his issues although Permission Helper says he can, and he can if he uses another machine.

Maybe I'll raise a support issue with Atlassian on the unable to access issues or even create an issue filter one.

Now I have duplicated the problem on my computer as follows:

Windows 7, IE9 set as default browser, Microsoft Outlook. Previously logged in and indicated that my login should be remembered.

If I click a link to a Jira issue in Outlook, IE9 opens and shows a filter page with no issues, a spinning progress icon and with the log in button in the top right. If I click the login button, I'm immediately taken to the the last list of issues I looked at but not the issue who's link I clicked.

If I copy the hyperlink from Outlook, open IE9 manually and paste the hyperlink, I get the same result.

If I open IE9 manually, open up something on Jira - issue list, dashboard, then click the hyperlink in Outlook, another tab is opened in IE9 and the issue opens in the new tab.

Similarly, if I open IE9 manually, open up something in Jira, then copy and paste the issue hyperlink copied from Outlook either in the same tab or a new tab, the issue opens.

(Normally, I use Chrome as my default browser and it has no problem with any of the above scenarios)

Hi Andrew, can you provide the actual link you're pasting from Outlook on the manually open IE that fails to work (second IF). You can annonymize any important information on the link if you're concerned.

Hi Felipe,

Url as copied from Outlook reads: https://myinstance.jira.com/browse/SPT-8496

After pasting into IE and hitting enter, it flashes to the same basic url with more characters attached and then changes to: https://myinstance.jira.com/i#browse/SPT-8496 with the results as described above.

Interestingly, if I do a refresh of the web page(F5) at this point, it works. Logs in and displays the issue.

But if I take the original URL, add in the i#, the problem is still there.

I found that if I'm not logged in, I paste the link from Outlook, the normal login prompt comes up and when I log in, the issue is displayed.

The same things seem to occur with IE9 just clicking the link as happen when it's pasted.

I'll go see what happens with my users running IE8.

The refresh worked in IE8 as well. The user was OK with that solution.

Make sure previously logged in to OnDemand in Internet Explorer. Click the issue link in Outlook. Browser opens with "progress" wheel and Log In button but no issue. Hit the refresh button or F5 in the browser. Issue opens correctly.

Md Masud I'm New Here Oct 25, 2017

i can't log in https://id.atlassian.com  site

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,980 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot