Why does my Epic not show up on the scrum board? (Jira Agile)

I have added an Epic from the Backlog screen in JIRA Agile, however it never shows up in the list of epics (which is empty)


Some more information:

  • The Epic does show up in the backlog
  • The list of issue types in the Administration panel has four types called "Epic", all with the same icon and description.
  • The Filter for the scrumboard looks as follows: "project = KROWD ORDER BY Rank ASC"

4 answers

Hey Mark,

this is more kind of a feature than a problem -
in a sprint (your work board) you simply don't work on an epic but on stories and subtasks instead which you break down out of your epics. A epic is just a too big object to resolve it in a sprint or even in multiple. 

Epic is more of an object for clustering your tasks / projects on the backlog and for tracking the progress of the epic and its stories and tasks.


We also have the same problem which is a problem when we are working on an epic with multiple teams. Each team has their own project and all have the stories within the same epic. Unfortunately, the epic only shows up if we apply a specific label and query for it. This is very inconvenient and we miss stories unless we apply the label workaround. A few months ago, if a team had an issue under an epic, it would show up on their planning board. Now it needs to be queried explicitly.

Hi Simon, thanks for your reply! 

This is exactly my issue, as the epic does show up in the list of stories, but not as a group/cluster in the sidebar. 

Then put every epic-issuetype in your issuetype scheme for the project KROWD and create an issue with every of the 4. there should be only one which doesn't show in the backlog as an backlog item. this one is the one and only you should use - every other can be deleted or atleast should be renamed.

Thanks for your response! I assigned the "Epic" issue types to my Scheme one-by-one and was able to identify the correct one. Now when I add an Epic, it no longer shows up in the sprint planning backlog. However, on creation I get the following popup: "Your epic XXX has been created but is not currently visible." The Epic still does not how up in the Epic Panel. Any ideas? Thanks

Is the Epic from an other project than your board maybe? A board shows only the filtered epics. BoardKROWD = Project KROWD and you will only see KROWD-Epics. BoardKROWD won't so show epics from the project CROWD.

Actually we only use a single project and board. I think the issue might have to do with the fact that we migrated from self hosted to cloud since we can not remove the duplicate Epic issue types. I made a support ticket :) Thanks for your help!


Check if the option 'Epics panel'  is set to 'Yes' (at Board -> Configure -> Columns)

If yuo set the option to 'No', then Epic start appearing in the Kanban board

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,165 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you