Why does importing fail with "Illegal group reference" error?

We're trying to upgrade our Jira (6.0.1) to the latest version (6.2.2) and we keep getting the error "No group named {version}". After some troubleshooting, it seems that the exported xml file (entities.xml) contain free text fields (like issue descriptions) containing the character '$' that are interpreted by the importer as "group references".

This seems to be a known (?) bug that is supposed to have been fixed in an earlier version of Jira, so I think that we have missed something in the exporting process.

We're using MySQL 5.6.10 as database backend.

2 answers

1 vote

Hello Martin,

We have a documentation page regarding this problem:

https://confluence.atlassian.com/display/JIRAKB/JIRA+Upgrade+Fails+with+'NullPointerException'+Due+to+Missing+Name+Field

Could you take a look at the resolution suggested?

Benito Picarelli

The problem was twofold.

1. Some user names contained '$' characters. These users had to be removed. It didn't work to just remove the '$' signs as this resulted in duplicate users (we're using a very large AD directory)

2. Other text data (summaries, descriptions, comments etc.) also contained '$' characters that had to be removed before importing was successful.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

25,845 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you