The solution below has resolved my issue.
"The issue can be resolved by disabling and re enabling the add-on and performing a re-index."
My guess is that you were using one of the gadgets that were removed from Cloud a few months ago.
This version was not removed from the cloud - you can still buy the addon here:
I think, you refer to the "old" free version of that addon.
I am also seeing the above error. I have also purchased this add-on through the marketplace and deployed a shared dashboard with the paid working gadget. On my personal dashboard I tested removing the gadget and tried to add the gadget back, however its missing.
I placed a banner on my site for my users to have something to help track time thanks to @Helen Galvez until this is resolved.
We are also having this issue with the gadget and we have signed up for the $5 per month for up to 50 users. Running the report works as an alternative, but the gadget is more convenient. Also I notice that I cannot load any gadgets at all.
I will also post an announcement on the banner for my users
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