Why do images in comments display as !image.png|thumbnail|?

Helen
Contributor
December 4, 2024

We're running Jira Data Center 9.12.12 with Jira Service Management 5.12.12.

When a user adds a comment containing an image, the image is added to the attachment list but the comment itself contains the text "!image.jpg!" or "!image.jpg|thumbnail!". The images aren't displayed inline in the comments.

The comment field is a wiki-style renderer.

Is there anyway to get images displaying inline in the comments?

To duplicate:

1. In the comment box, click "Attachments" > "Browse"

2. Select an image (png, jpg or gif) to attach

3. Click "Add"

Observe that the image is not displayed. Instead the name of the image is enclosed in exclaimation marks. The image is displayed in the attachments area.

example.JPG

 

1 answer

0 votes
Helen
Contributor
December 8, 2024

This is what the desired functionality looks like in Jira Software 9.12.2 (Server):

good.JPG

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DEPLOYMENT TYPE
SERVER
VERSION
9.12.12
PRODUCT PLAN
STANDARD
TAGS
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