If a Service Desk Agent adds an attachment, the Portal Customer can't access it. They can see the title, but can't click into it. It is getting really frustrating. Any help appreciated.
I found that if an Agent adds the attachment to the "backend" view of the issue, then the customer can't see the attachment. But if the Agent adds the attachment to the customer view (see link "View customer request"), then the customer can see the attachment.
I can't figure out how to change the visibility of an attachment added to the "backend". So while this solves the problem, it's still frustrating.
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