Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Why can't I sign into Jira Cloud Plugin in Mircrosoft Teams?


I've added the Jira Cloud App to my Microsoft Teams account but it won't let me sign into my Jira account...
When I click sign in, it opens up the separate tab for me to put my credentials in, but the whole window stays white, my teams app then goes white, then the separate window closes and it goes back to the Jira Cloud chat. I've uninstalled and reinstalled the plugin, I've closed teams and reopened it, I've restarted my computer, and I've even waited until the next day to try again in case it needed some time. But none of these worked.

Please help - we use Jira Cloud within the company on a daily basis, as well as teams, therefore we're trying to get the team to all do this, and so far the issue has only seemed to occur for me...


sign in options.pngBlank credentials.pngBlank teams.png

3 answers

2 accepted

2 votes
Answer accepted

Hello @Georgina Lambert ,

Could you try Logging in to the Teams from a browser and try to complete the Sign in.
We had actually faced the same issue during the integration with Jira cloud from the Teams App.

This worked! Thank you so much for the help, greatly appreciate it.

Like M Dhanush likes this
1 vote
Answer accepted
Volodymyr Batrukh
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 08, 2022

Hi @Georgina Lambert 

If you'll see blank screen issues in the future, please try to clear cache on desktop client as described here -

This cache is not shared with the web client, that is why we can use a browser as a workaround.


0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 07, 2022

It seems like a Teams or specific PC issue. Can you check with another user or different PC? Have you restarted Teams? This does not seem to be related to Jira.

Hi, yeah I believe it was a teams issue in the end - it worked with my colleague on her PC. Thankfully the person's answer who I accepted had faced the same issue and was able to give me the solution they found worked so I've now been able to sign into Jira on Teams. Thank you for your response though :)

Suggest an answer

Log in or Sign up to answer