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Why can't I assign an issue to a user who should have permission??

Greetings Jira helpers,

I am the administrator for Jira at my company. I have global and project permissions set so I can assign users in a specific group to an issue. I can assign an issue to myself or the reporter and that is it. What do I need to do so I can assign an issue to anyone in the group?



12 answers

1 accepted

2 votes
Answer accepted

You can continue this question in the Jira Support Ticket:

This doesn't help, I still can't assign tasks to the user I have recently added. When I type in something into the user search box, nothing comes up.

Like # people like this

I had to create new tasks and copy over the content from the old tasks. It looks like you can't assign users to the tasks if the tasks were created earlier than the users.

Like Alper Burat likes this

I have added a new user and set permissions so he is assignable.

His name does not show up in the suggest box. If I type the first letter of his name, it does show up.

He can assign issues, but his name is the only name in his suggest box. If he types the first letter of a name, he can assign an issue to that person.

So it looks like permissions are set up right, but the assign suggest boxes are not showing the names of the users. This makes it hard for the new kid. Nobody can assign him work. He can assign work to himself but to nobody else.

Is this by design or is there something we need to do when adding a new user to 1) have that user listed in our suggest boxes for assignment and 2) have our names in that user's suggest box for issue assignment?

This is by design! Watch the issue mentioned in the above 'Accepted' answer from Ramiro.

The accepted answer doesn't solve the problem. I also can't assign any tasks to newly added user. When I type in something into the user search box nothing comes up. I think it's a bug in Jira Cloud.

Like # people like this

What Viktoria said. This issue JUST started happening to me today. I created a new task today and the one other person in my jira project who has been in there for 2 years doesn't show up in the list of possible assignees.

I'm also having this issue! One of our developers randomly can't be assigned to any issue despite having worked with us for 5+ years and it never being an issue before. He has all of the same permissions as the other developers, he just randomly doesn't show up as an option to assign anything to (other than himself)

The same issue Tara just mentioned here, happens to one of our employees out of nowhere. Started a few days ago, and this employee is with us for years....

Mak sure the 'Assignable Users' permission is granted to the required users, either via project roles or groups.

I use free Jira Cloud plan, all permissions are set to "any logged user", still I can't assign tasks to the recently added users. It's weird because I was able to do so several days ago before this update.

Like # people like this

@Viktoria Varzinova were you able to resolve this issue, if so how? Thanks.

You have to go to the project administration, and in the tab 'people' you need to specify what users would be in what rol. Hope this helps!

Actually, it does not help. I have added those permissions but I'm not getting a full like of the users from the group...

Like christina CAG likes this

If the user is already in the peolpe tab of the project then is like Jobin said.

Check if the other users or the group of the users have the permission called 'Assignable User' and check if you selected the correct permission scheme in the project administration.

Like BTS likes this

And just in case, check if the users have the 'Browse Project' permission.

Thank you guys for helping out. Every person in the group is part of 1 or more groups where they have Assignable permissions and browse project permissions. I checked the permission scheme and it looks correct. the users can assign themself to the issue, I just can't see the full list of users to assign them.


do you have the "browser users" permission?

They can get inside the issue an assign to them? And someone how can assign himself you can't assign him? That's pretty odd. Does your user have permission to assign another user?

Could be the same issue as this question

Yep! that is it. I can assign them (and only those in the group), but I can't see the list. I saw the hosted solution for this. Is there an ondemand work around for this?

OK. so, you can consider this question closed.

You could post a comment in the support asking the solution for the on-demand version because it seems to be a Jira bug.

OK, you can select an answer to mark it and make this question 'finalized'

When I make automation rule for assigning the issue to user in the role, it appear erros as below. I already grant assignable / assign issue permision to user. pls help this case


  • Either you or the rule actor for this rule is missing some required permissions:

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