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Why can I not log work?

David Schwenninger
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Nov 17, 2023


I just can't seem to find a solution - but maybe there is none without payment.

In the issues I can not log work. No such button. Though I can enter an Original estimate, I can then not log work/ track time.

It seems similar to the issue here:

But its a company-managed project so the solution does not apply.

I followed the instructions I found to enable it (Log time on an issue | Jira Software Cloud | Atlassian Support & Configure time tracking | Atlassian Support). The issue I have is setting permissions so people are allowed to "work on issue": I see the message that editing permissions is not possible on the free plan.

Could it be because the project was payed for a while where the permissions were set manually and now back on the free plan its impossible to change?

Any idea for what else could be the issue/ how to enable this?

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Answer accepted
Adrien Low _ServiceRocket_
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Nov 17, 2023

Hello @David Schwenninger ,

Generally, you would only need to meet the few criteria below to log time:-

  • Ensure that users have Work On Issues permissions
  • Ensure that Time Tracking field is configured in your project' screens

If you do think that it is a permission scheme issue and you are unable to update the permissions scheme due to being in the free tier, perhaps you can consider creating a new project and then moving all the issues over.

The default permission scheme for new projects in the free tier should allow any logged-in users to log time.

Hope this helps.


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