For some reason, when my users drag subtasks over on the active sprint board, they are shown additional status options. Here's a view of one issue with it's three subtasks on the board:
We should be going from To Do >>> In Progress via the Start Development transition. Here's the workflow:
But for some reason, there is an option to select Start Development or In Progress when moving it over (the blue options with dotted lines). I can't take a screenshot of that screen, as it requires me to click while dragging. But here's a view of those statuses from the issue edit screen:
What is causing this, and how can I fix it?
Those additional statuses are appearing because you have the "Allow all statuses to transition to this one" box checked i.e. they are global transitions.
Assuming all of your development work has to go through QA then you could remove the global transition on "Released" and add a normal transition e.g. "Release" that goes from "Ready to release" to "Released".
Once you've removed all global transitions on statuses that map to the "In progress" column on your board, then you won't see multiple options when dragging your issue across from "To Do".
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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