Why are inactive users in Jira server not inactive when migrated to Jira Cloud?

I recently migrated a Jira server from on-premise to the Cloud system.  I noticed that some users who are inactive in the on-premise version are not inactive in the Cloud system, while other users who are inactive in the on-premise system are inactive on Cloud.  Does anyone know what criteria the importer uses to determine if a user is active or inactive?

1 answer

0 votes

Hi Paul,

I believe you're running into a known bug for this behavior that you can find at JRACLOUD-67016 - Users missing and some users are set as inactive after import from JIRA Server / Cloud to JIRA Cloud.  Please vote on the issue to add impact.

If you are able to mark the users active go ahead and do so.  By voting on the ticket you'll be notified when the issue is updated.



Thanks, Branden.  Not the exact same thing I'm seeing, but most likely related to the same issue.  We can still manually edit the users, so we're using that as a workaround (manually activating or deactivating as needed).


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,950 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot