Why are emails not generating tickets?

We are having sporadic issues with emails to our JIRA Email Reporter not creating support tickets. Is there any way to tell what's happening on the server side?

We had a number of missed messages on 2/27/15, and just had a report of another missed message yesterday.

 

Ken Cummins

1 answer

Hi Ken,

There are many settings that need to be further investigated in this case.

We have a guide for basic verification, here it is:

However some of this verifications can only be done using sysadmin permissions, so please let if you cannot solve the problem following this instructions, then raise a ticket at Atlassian Support.

support.atlassian.com

Thanks!

 

Cheers,

Andre

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,083 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot