We are having sporadic issues with emails to our JIRA Email Reporter not creating support tickets. Is there any way to tell what's happening on the server side?
We had a number of missed messages on 2/27/15, and just had a report of another missed message yesterday.
There are many settings that need to be further investigated in this case.
We have a guide for basic verification, here it is:
However some of this verifications can only be done using sysadmin permissions, so please let if you cannot solve the problem following this instructions, then raise a ticket at Atlassian Support.
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