Why are emails not generating tickets?

We are having sporadic issues with emails to our JIRA Email Reporter not creating support tickets. Is there any way to tell what's happening on the server side?

We had a number of missed messages on 2/27/15, and just had a report of another missed message yesterday.

 

Ken Cummins

1 answer

Hi Ken,

There are many settings that need to be further investigated in this case.

We have a guide for basic verification, here it is:

However some of this verifications can only be done using sysadmin permissions, so please let if you cannot solve the problem following this instructions, then raise a ticket at Atlassian Support.

support.atlassian.com

Thanks!

 

Cheers,

Andre

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,095 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you