Why are emails not generating tickets?

We are having sporadic issues with emails to our JIRA Email Reporter not creating support tickets. Is there any way to tell what's happening on the server side?

We had a number of missed messages on 2/27/15, and just had a report of another missed message yesterday.

 

Ken Cummins

1 answer

Hi Ken,

There are many settings that need to be further investigated in this case.

We have a guide for basic verification, here it is:

However some of this verifications can only be done using sysadmin permissions, so please let if you cannot solve the problem following this instructions, then raise a ticket at Atlassian Support.

support.atlassian.com

Thanks!

 

Cheers,

Andre

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

611 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you