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Why I can filter deleted issue?

Jason Liu
Jason Liu May 25, 2023

I can see a deleted issue in Jira filter. Is this a bug? When I click its key, it will turn to the second picture view.LTOP 1.pngLTOP 2.png

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Mayur Jadhav
Mayur Jadhav
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May 25, 2023

Hello @Jason Liu ,

I hope you are doing well!!

This kind of behaviour appears when you need to perform the Jira full-lock reindexing.

 

Note: It is always recommend to perform Jira full-lock reindexing on non-working hours.

 

Regards,
Mayur

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Manoj Kumar
Manoj Kumar
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May 25, 2023 • edited

Hi @Jason Liu ,

Sometimes it happens due to the sync issue. Once you will perform the Re-indexing then it will be resolved. You can try to perform the project level re-indexing and then check. Else Instance level re-indexing will fix it.

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Jason Liu
Jason Liu May 25, 2023 • edited

Hi Manoj, I tried project re-indexing but it shows 100% complete for hours and it won't show fully completion. Do you know why it happens? @Manoj Kumar 

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Jason Liu
Jason Liu May 25, 2023

I'm not sure if I should wait for more than 5 or 10 hours.

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Manoj Kumar
Manoj Kumar
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May 25, 2023

The process keep working until you have the acknowledge button from what I have been able to observe. It could  be due to a large volume of issues in the project.

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Jason Liu
Jason Liu May 25, 2023

So if I close the window/webpage, will the project re-indexing keep on? I don't want to open my computer for too much time.

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Manoj Kumar
Manoj Kumar
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May 25, 2023 • edited

Yes, It will keep on.

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Jason Liu
Jason Liu May 25, 2023

Thank you so much. I will try.

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DEPLOYMENT TYPE
SERVER
VERSION
8.5.2
TAGS
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