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Why I can filter deleted issue?

Jason Liu
Contributor
May 25, 2023

I can see a deleted issue in Jira filter. Is this a bug? When I click its key, it will turn to the second picture view.LTOP 1.pngLTOP 2.png

2 answers

0 votes
Mayur Jadhav
Community Champion
May 25, 2023

Hello @Jason Liu ,

I hope you are doing well!!

This kind of behaviour appears when you need to perform the Jira full-lock reindexing.

 

Note: It is always recommend to perform Jira full-lock reindexing on non-working hours.

 

Regards,
Mayur

0 votes
Manoj Gangwar
Community Champion
May 25, 2023

Hi @Jason Liu ,

Sometimes it happens due to the sync issue. Once you will perform the Re-indexing then it will be resolved. You can try to perform the project level re-indexing and then check. Else Instance level re-indexing will fix it.

Jason Liu
Contributor
May 25, 2023

Hi Manoj, I tried project re-indexing but it shows 100% complete for hours and it won't show fully completion. Do you know why it happens? @Manoj Gangwar 

Jason Liu
Contributor
May 25, 2023

I'm not sure if I should wait for more than 5 or 10 hours.

Manoj Gangwar
Community Champion
May 25, 2023

The process keep working until you have the acknowledge button from what I have been able to observe. It could  be due to a large volume of issues in the project.

Jason Liu
Contributor
May 25, 2023

So if I close the window/webpage, will the project re-indexing keep on? I don't want to open my computer for too much time.

Manoj Gangwar
Community Champion
May 25, 2023

Yes, It will keep on.

Jason Liu
Contributor
May 25, 2023

Thank you so much. I will try.

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VERSION
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