As per JIRA updates, If you closing story/Sub-story, then remaining effort will automatically drop down to "0"
Does the same thing happens for change request?
For reference, We closed one ticket, which is a change request, but remaining effort is not set to "0"
Do we have to manually moved it to "0" ?
It seems like the update just happens automagically, but you have control over this yourself. The update is being triggered by a post function on the transition that is applied to close your story/sub-story.
If you want the same thing to take place for Change Requests, first have a look at the workflow that is currently assigned to Change Requests. That's the workflow you need to check and potentially optimize.
And like this the remaining estimate on change requests will be updated to 0 when you close them.
Just on a side note: before you modify your workflow, have a look whether it is being used for other issue types / projects as well. Your change will affect all issues that are using the workflow throughout JIRA. Which is probably ok, but a prior assessment of the impact of your change is never a bad idea.
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