I migrated a previous instance of jira to a new URL - it worked fine but i can't invite any new users. Maybe i have used my user limit on the old URL but I have delted users on the old instance and it hasn't helped
Hi Will,
This error is related to the licenses available on the instance because you are inviting a user but there are no more seats available.
Please, go to Site administration > Billing > Manage subscription to check how many licenses you have available for each product.
If you don't add any group to this user, you will be able to invite them.
We have a feature request suggesting to give more details when this error appears:
- https://jira.atlassian.com/browse/ID-6669
If you have any other question, please let us know.
Regards,
Angélica
Thanks for the suggestion - but when I look at billing I have only 5 of 10 users taken. I haven't added a group.
Thanks
Will
key: "badRequest", context: {message: "No default group for: jira-software"}
context: {message: "No default group for: jira-software"message: "No default group for: jira-software
key: "badRequest"
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Hi Will,
Thank you for the details.
In this case, please go to Site administration > Product access and set a default group for Jira Software.
Please, give it a try and let us know how it goes.
Regards,
Angélica
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