When i insert a Jira query in a confluence page, the Organizations field comes out blank

[Rose Sayegh]

Query:

issuetype = "New Feature" AND status in (Escalated, "In Progress", Pending, Reopened, "Waiting for Support", "Waiting for customer")

[Rose Sayegh]

perhaps it is worth mentioning that the organizations field is populated using automation ( based on the reporter's email address) , could this be related?

[Jack Brickey]

Can you please provide an image of how it does display in Jira for the very same issues as above? I am unable to reproduce in my instance.

[Rose Sayegh]

hi Jack,

All Jira tickets have the Organizations field populated with a name. 

[Jack Brickey]

I wish I could assist but I'm simply not seeing this. I would defer to Atlassian Support.

[Jack Brickey]

the automation info is certainly an interesting bit. have you tested with any issue where the org is set manually? I would recommend that test for sure.

[Rose Sayegh]

Yes , actually automation was enabled just a few days ago, so most of the org fields were filled manually.

I tried disabling it, but nothing changes.

I raised a ticket with support :) 

[Marco Brundel]

Hi @Rose Sayegh 

What does the result of this query look like in Jira?
Do you have a screen print of that?

regards, Marco

[Rose Sayegh]

hi Marco,

I am inserting this in a Confluence page, i get a table with columns Key, Summary, Created, Assignee, Status and organizations. all fields get populated with relevant data, Only the Organizations fields is blank

[Marco Brundel]

Hi, but with these issues in Jira, the Organizations field is shown in the filter result. Is the field in these issues, in Jira, filled?

Regards, Marco

[Rose Sayegh]

yes, the organizations field is filled for each Jira issue.

[Marco Brundel]

Hi @Rose Sayegh , could it be that in Jira you have two fields with the name Organization?

Regards, Marco

[Rose Sayegh]

Thank you Marco .. no, just one field.