What triggers the CSAT from Jira Servcie Desk

CSATs are sent out when you change the resolution (from none to any value) and you reach the final status. How is the logic exactly? 

We have to avoid the sending of a CSATs depending on the type of the request (daily, re-occurring requests do not need a CSAT). 

Does it really depend on the final status? How is this detected? 

1 answer

Hi Gerhard,

The "Resolved" status trigger CSAT survey. If you are looking for advance trigger mechanism such as type of ticket, priorities, status or any other supported JQL functions you should give this add-on a try.

Hope this helps.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,667 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you