What triggers the CSAT from Jira Servcie Desk

CSATs are sent out when you change the resolution (from none to any value) and you reach the final status. How is the logic exactly? 

We have to avoid the sending of a CSATs depending on the type of the request (daily, re-occurring requests do not need a CSAT). 

Does it really depend on the final status? How is this detected? 

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