I see this property (without a value) on some transitions in a workflow that is visible from the customer portal. Maybe all other transitions have it, I have not checked.
Any idea what it means?
my answer might be a bit late but I just began digging into Jira service desk / management.
Both workflow properties servicedesk.customer.transition.resolution and servicedesk.customer.transition.active are related.
If you are in the workflow's diagram view and select the affected transition you have the option Show transition in the customer portal. Once you enable the option (servicedesk.customer.transition.active = true) you get an overlay windows asking you what should happen with the resolution. Depending on the option you select different values are written to servicedesk.customer.transition.resolution.
Do not change resolution
Set resolution to value, e.g. Done
|resolution id, e.g. 11|
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