Degraded performance Customers may experience issues using Community search. Our team is investigating.
I would like to know the difference between Jira service desk project types: basic, customer service and IT service desk. Does the workflow vary between each type ? Is there any recommendation for the use of each type? If you have ever had to choose which one you will choose and according to which contexts?
The types are really just templates to get your projects/desks started. Once created, you can modify them to suit your needs (including effectively turning them into other types)
I second Nic's answer. After many trials and tribulations I have found that starting simple has generally worked best for me. It is easier to add complexity than remove IMO. So when I added JSD app I setup a Basic and a IT SD then ultimately landed on basic and tweaked over time.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs