What is the difference between Jira service desk project types: asic, customer service and IT service desk?

I would like to know the difference between Jira service desk project types: basic, customer service and IT service desk. Does the workflow vary between each type ? Is there any recommendation for the use of each type? If you have ever had to choose which one you will choose and according to which contexts?

 

Thank you

2 answers

1 vote

See https://confluence.atlassian.com/servicedeskcloud/setting-up-your-service-desk-732528750.html

The types are really just templates to get your projects/desks started.  Once created, you can modify them to suit your needs (including effectively turning them into other types)

0 vote
Jack Brickey Community Champion Feb 02, 2017

I second Nic's answer. After many trials and tribulations I have found that starting simple has generally worked best for me. It is easier to add complexity than remove IMO. So when I added JSD app I setup a Basic and a IT SD then ultimately landed on basic and tweaked over time.

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