Base on "Customizing Jira Service Desk permissions" https://confluence.atlassian.com/adminjiraserver/customizing-jira-service-desk-permissions-938847162.html
there mention about "
The permissions for customers must be granted to the Service Desk Customer - Portal Access security type, not the Service Desk Customers role.
It looks like security type is different with security level, my question is what is security type and how to configure Service Desk Customer - Portal Access security type?
Hello please read this article about Portal Security
and this for issue security level
if you had any question tell me
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events