What happens when I import a project into Jira and it cannot automatically create users?

When Jira imports a project from an XML file, it will have two sets of users it warns me about. One set that it can create automatically, and the other set it can't.

My question here is, what happens to the users it can't create? Does it remove those users wherever they are mentioned? How exactly does this work?

1 answer

1 accepted

Hello Daniel

On that case JIRA have two types of users:

- mandatory ( reporter, assignee, component lead or project lead)

- optional (the other ones)

So JIRA try to create the mandatory ones and if it can't the import fails. The othe r ones are tryed to be created and if it can't the project will be imported but that users names are missing, mostly it will be shown as "Anonymous"

You can take a look on this page to see more on how the JIRA import works

Hope this helps and let me know if there's something else I can help you.
Best regards.
Diego Zarpelon
Atlassian Jira Support Engineer

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,026 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot