It's not the same without you
Join the community to find out what other Atlassian users are discussing, debating and creating.
In JIRA Service Desk projects, comments are segregated by internal vs external visibility. Meaning that I am able to select whether I want to Share with customer or Comment Internally.
Which users are able to see comments that are specifically marked as internal?
I couldn't find proper documentation describing this feature.
Internal comments are not shown on the portal view of the issue. However, everyone who can see the internal version of the JIRA ticket can see both internal and external comments!
Internal = "Everyone who uses JIRA and has access to this issue in JIRA itself. But not displayed on the portal view"
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.
Read moreHey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!
Find a groupConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.
Start an AUGYou're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.