In JIRA Service Desk projects, comments are segregated by internal vs external visibility. Meaning that I am able to select whether I want to Share with customer or Comment Internally.
Which users are able to see comments that are specifically marked as internal?
I couldn't find proper documentation describing this feature.
Internal comments are not shown on the portal view of the issue. However, everyone who can see the internal version of the JIRA ticket can see both internal and external comments!
Internal = "Everyone who uses JIRA and has access to this issue in JIRA itself. But not displayed on the portal view"
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