What can I do to ensure Confluence sent emails do not end up in junk folder?

[Kyle]

Hi Guys,

I have a problem with Confluence sent emails that come from this address, eg: confluence.no-reply@xxxxx.com. When Confluence sents out email notifications, usually the content has links, it sometimes end up in my junk folder in Outlook/Exchange because Exchange thinks it is a spam.

Do you guys have the same problem? If you have a solution, can you please help?

The same goes to JIRA or any other applications we host. The email convension is the same, app.no-reply@xxxx.com

Thank you so much.

Regards,
Lee

[Thomas Schlegel · Accepted solution]

Hi Lee,

use the safe senders list from outlook: http://office.microsoft.com/en-us/outlook-help/add-a-name-to-your-safe-senders-or-safe-recipients-list-HP005243357.aspx

Cheers

Thomas

[Kyle]

How am I going to ask 5000 users to do this?

[Kyle]

Thanks for the link. I guess i'll have to make the email part of the Global Address List.

[Thomas Schlegel]

you didn't mention that this is a problem of 5000 users. Do you have an admin for your outlook / exchange system ? Then I would ask him / her to adjust the spam filters.

On the Confluence / Jira site, I don't think you can do anything to avoid links in mails. It would not make any sense at all.

[Kyle]

A reply from my admin. -_-"

Then your only options is to format the mail according to standard and make sure it's not considered as spam ;-)
We can't control the filter and/or settings.