What are some useful customer service metrics in EazyBi that could be implemented

[Z H]

Hello,

What are some good EazyBi customer service metrics that could be implemented?

Thanks,

Z

[Nauris Malitis]

Hi @Z H 

We've developed these Demo Dashboards to showcase possible SLA reports in eazyBI: https://eazybi.com/accounts/1001/dashboards/8347-sla-overview

You can also check out a list of individual reports in the Analyze tab: https://eazybi.com/accounts/1001/cubes

If you would like to use any of these reports for your own data, you can simply export the report definition from the Demo account and import it into your own eazyBI account: https://docs.eazybi.com/eazybi/analyze-and-visualize/create-reports/export-and-import-report-definitions

No need to re-invent reports. Feel free to grab whichever one might serve you best!

Cheers,

Nauris / eazyBI support